1. General Provisions

1.1. This Privacy Policy defines the procedure for processing and protecting personal data of users of the website https://www.e-materials.com.ua/ (hereinafter — the “Website”).

1.2. By using the Website and/or placing an order, the User consents to the processing of their personal data in accordance with this Policy.

1.3. This Policy is developed in accordance with the legislation of Ukraine on personal data protection.

 

2. Personal Data Controller

2.1. The personal data controller is:
LLC “ESSENTIAL MATERIALS”
EDRPOU Code: 45593047
Registered address: 28 Tarasa Shevchenka St., Office 409, Chernivtsi, Ukraine, 58001
Email: office@e-materials.com.ua
Phone: +380508889898

 

3. Data We Collect

3.1. When placing an order:
– first and last name;
– phone number;
– email address;
– delivery address (city, postal branch / courier delivery address).

3.2. When contacting us via contact forms / messengers:
– name;
– contact details (phone, email, messenger username);
– content of the inquiry.

3.3. We do not collect or process payment card data — payments are processed via secure payment services of our partners.

 

4. Purpose of Personal Data Processing

4.1. Personal data is processed for the following purposes:
– order placement, processing and fulfillment;
– organization of product delivery;
– communication with the User regarding orders, returns and warranties;
– responding to User inquiries;
– compliance with Ukrainian legislation (accounting, tax obligations, etc.).

 

5. Legal Basis for Processing

5.1. Consent of the data subject.
5.2. Necessity for the performance of a sales agreement between the User and the Controller.
5.3. Necessity to comply with legal obligations imposed on the Controller.

 

6. Transfer of Personal Data to Third Parties

6.1. Personal data may be transferred to third parties solely for achieving the purposes specified in this Policy, namely:
– delivery services (Nova Poshta, Ukrposhta, etc.) — for order delivery;
– payment services / banking institutions — for payment processing;
– accountants, auditors, consultants — for compliance with legal requirements.

6.2. We do not sell personal data to third parties and do not share it for marketing purposes of third-party companies without the User’s separate consent.

 

7. Cookies

7.1. The Website uses cookies to identify users and/or track their behavior.

7.2. In case of changes to this practice, the Policy will be updated with appropriate notification to Users.

 

8. Data Retention Period

8.1. Personal data is stored for the period necessary to achieve the purposes of processing, but not less than the period required by Ukrainian law for storing accounting documents.

8.2. After the retention period expires, personal data is deleted or anonymized.

 

9. User Rights

The User has the right to:

9.1. Be informed about the sources of collection, location and purpose of processing of their personal data.

9.2. Receive information about access conditions to their personal data.

9.3. Submit requests regarding access, update, correction or deletion of personal data if it is processed unlawfully or is inaccurate.

9.4. Withdraw consent to personal data processing (provided this does not contradict legal requirements or the ability to fulfill contractual obligations).

Requests regarding personal data can be sent to: office@e-materials.com.ua

 

10. Personal Data Protection

10.1. We implement necessary organizational and technical measures to protect personal data from unauthorized access, modification, disclosure or destruction.

10.2. Access to personal data is granted only to employees/contractors who need it to perform their duties.

 

11. Changes to the Privacy Policy

11.1. The Controller reserves the right to amend this Policy.

11.2. The updated version of the Policy is published on this page with the date of update and becomes effective upon publication.